Entrust SSL Certificate Reviews

From the ordering process down to installing and initializing is the worst experience ever. I am pretty savvy with technology and even for me this proved to be very difficult install that requires many steps. I don't understand why this is so difficult.

We needed to get a digital signature certificate ASAP as well as others for our company. Our sales rep made it happen in < 16 hours when the verification process alone can take days. Tech support answered every call and was very helpful.

Mohammad Butt was easier to understand and very good and helped a lot but he was my 2nd call. I had called earlier in the day and got a lady that was very hard to understand and even after a 1 hour 50 minute call we weren't much closer to getting the cert moved. I was moving the cert from a Windows server with IIS to a Linux server with Apache2.

We recently just switched over to Entrust last month, and I am still amazed how smooth this process has been. I went from waiting hours or days on getting certs issued from Symantec, to like almost 1 or 2 minutes with Entrust. We should have done this years ago.

Entrust SSL certificates are secure with flexible payment options coupled with an amazingly responsive sales and technical support teams, you are in for a good deal. Entrust makes it easy for all organisations to securely and timely launch their e-commerce platforms and products.

My organization (a hospital in Florida) has switched all SSL functions to Entrust. They have provided excellent products and support, especially in the following areas: 1. The online management website makes issuing, renewing and cancelling certificates completely painless. We can view inventory, receive notice of expiration, and track issuance in a single location. 2. Our account manager (Lisa Bosley-Kingdon) is an invaluable resource for getting information about the various types of certificates and other Entrust products. She has also handled renewals of our Platinum contract with meticulous attention to detail, and ensures we are made aware of new offerings that our Platinum contract offers. 3. Their support is capable of answering all questions asked, and resolving any issues I've come across. Their response time is excellent, and I've been satisfied with the outcome of all interaction I've had with them.

Entrust has been great! We haven't leveraged it as much as possible yet as we've been pushing forward on a lot of other initiatives. However, the SMB markets' tendency to disregard local internal certs as well as just getting SSL certs functional has proven to be outdated and unconsidered. Entrust is a silver bullet that lets us not only get things up quickly, but get secure certs out consciously while being able to effectively manage our clients' SSL landscape.

The followup by team is good to date.

Overall, Entrust was helpful with trying to find the best solutions for our company. It was a pleasure working with David Grossberndt. Unfortunately, Entrust did not meet the needs and expectations of our company and it was more difficult for us to use than expected.

Entrust not only provides an excellent solution for creating and managing certificates (Certificates Services Portal) as well as for scanning & monitoring all certificates (Discovery), they also give very knowledgeable and friendly support.