Network Solutions SSL Certificate Reviews

I have been a user of their web forwarding and e-mail services for many years. in the past, they seemed OK. At present they are forcing their e-mail users to upgrade to a different website using SSL and TLS, which might be fine, but their certificate cannot be verified! What slimy jerks! They do not appear to have tested to see if their updated process works with even common Android e-mail clients, including Microsoft Outlook for Android - it fails without providing a clear diagnostic, and their support people are clueless about what is going on. How can a firm that sells certificates not know this? How could they force their users to migrate without testing the most basic functionality for some of the most common Android apps? I am disgusted, and will cancel my various services as quickly as I can find replacements.

I called in purchased a basic certificate for our business site and this started a chain of problems. 1. They charged a DIFFERENT company and domain, one that was no longer even with Network Solutions. 2. They refused to correct it or even to let the other company know they had incorrectly charged them (this must be illegal). I had to track down the owner of the other domain myself and let them know that they were wrongly charged. (This alone is reason enough never to do business with this poor excuse of a company). 3. I finally get SSL ordered, they very quickly took our money (their entire site is dedicated to SELLING you something, but NOT to actually DELIVERING the service). 4. A week later, we were STILL going through the so-called validation process to actually GET the certificate: phone calls, emails, cut off and give them your left leg, etc. 5. While on the phone with their pathetic excuse for tech-support (sales people, every one of them), I asked for actual installation instructions for the certificate if and when they ever got around to actually finishing the validation process. The tech support guy came out and said that they WOULD NOT provide that, but we could PAY THEM $79 TO INSTALL IT! If you're unfortunate enough to deal with this horrible company, just try to find the hosting panel when you're logged in and you'll instantly find yourself buried in "buy this, buy that" instead of having a clear direct route to your hosting panel. I have worked with a lot of hosting companies throughout my career and Network Solutions is the Worst of the Worst. If you're considering using them, RUN, do not walk, RUN away from them, unless you actually like dealing with barriers and nonsense at every step of your dealing with them. Oh and actually make certain that you have them REMOVE your credit card from their platform, because they have no qualms about charging it and will not contact you if they do so.

We purchased SSL certificate in April 2018. Thought it would be easy since they have the domain registration with Network Solutions. It has been a nightmare every step of the way. It's August now and the site is still not secured.

read the reviews and thought I would try them since the pricing and promos were the best. I expected that it may not be easy based on some reviews but I got the basic cert within hours. Was great for me.

I wanted to buy a UC/SAN certificate from Network Solutions, so I generated a CSR with 3 different SANs. Network Solutions happily accepted my CSR with multiple SANs, and proceeded to generate a certificate with only the first and primary common name. I immediately called tech support to ask why this happened, and was told that Network Solutions doesn't support UC/SAN certificates. Oh how convenient that they took my money and accepted my UC/SAN request, issued the certificate anyways, and now refuse to refund the money because the certificate is already "issued". Lost all my money and switched to DigiCert, which worked flawlessly.

I purchased a wildcard certificate from them. Just to figure out there are no instructions on how to use it. The little on the website is wrong and inapplicable. The phone support is a joke. Nobody is willing or able to explain anything, they just push you for their chargeable tech support. They made available 4 crt with little explanation on which is what and no trace of a pfx. A lot of money wasted. I won't buy anything from them ever again.

no refunds for mistakes/typos even on same day

I've moved all of our SSL certificates to Network Solutions. When you read and follow the instructions completely the system is very smooth. The customer support has always been available when I've needed them. I made a mistake with a selection once and was able to speak with customer support to make the needed changes made.

The website is easy to use and when there aren't any problems the cert gets issued fast. Where they fail is common sense with validation. On several certs I've had to call and yell at them to get a renewal validated. How is it one year it's fine t hen the next year they can't find the information?

Very difficult to find documentation for installing the cert on your platform. After a call to tech support I found that they were NO help in getting this cert installed to IIS 7.5 running on Server Core. On a seperate issue I had a question about ISA documentation, which I found for an older version. The tech on the phone couldnt even locate the same doc when she searched. POOR.