DigiCert SSL Certificate Reviews

We have used DigiCert for a few years and their setup site and staff has always made the creation and installation of our SSL certificates a stress free experience. Since renewals are done every few years, we rely on their instructions to remind us how to upload and enable the new certificates. Their team has always been eager to help which is the core of their value. Just recently, without disdain, they walked us through a seemingly simple task that had us stumped. We appreciate what they do and recommend their services.

Contacted them in a panic because my certificate expired in minutes. Couldn't find user name or password. Contact was under a person who no longer works here. Your basic nightmare. My contact via chat - Larry - walked me through the entire process of reordering the certificate, establishing myself as the new contact, everything that a panicked person needs. Thank you!

DigiCert is a pleasure to work with. Their pricing is fair and their support is helpful. I had to change some information after my order was submitted and they were extremely easy to work with. They even followed up with me after I forgot to get back to them. Their website does look a little dated, but don't be fooled, they are very easy to work with.

Digicert looked online and found one old listing with an old phone number for us that of course did not work. Then they stopped -- totally! They did not try any other listings and they did not contact us! After a week I tried their support. They gave me a long list of suspect web sites that I was supposed to go through to tell them if one know about our business! Who Cares!!! Some of the web sites had names that I would never click on out of security fears! Then they said they can send me a letter to get signed by an attorney. Much easier - why did they not communicate any of this last week! Very poor customer service. Next time I wil be looking for another certificate provider.

We use both Verisign (Symantec) and Digicert. I have waited up to 8 days, 10 phonecalls and 11 e-mail's for Verisign to get me a quote. The longest I have waited on Digicert is 10 minutes. Digicert is Helpful and just makes it easy to get Certs sorted. They Cert tool is also a 10/10 as well. Keep up the good work guys.

Cody with Digicert was phenomenal with his customer service and tech support!

Every time I need assistance, they are available on chat at all hours. They are always patient and stay with you until you get your issue resolved.

Very helpful with certificate renewal when the previous IT staff person did not leave up to date site credentials. Very positive people. On follow up call for login issues, I was helped with a problem that was my fault without attitude. Very positive experience on 2 separate occasions.

I needed a Wildcard SSL certificate issued ASAP. They stayed with me on an open live chat channel as we made sure the validation team had all the information required for them to expedite the process.

I have added Certs to multiple servers and it has been pretty straightforward following the instructions supplied via the website. Where complications were encountered with the odd application, then support where there with responses generally within a few minutes and Live Chat to help fix the problems and get those certificates installed quickly.