DigiCert SSL Certificate Reviews

I run a Wiki from Confluence, I know that was my first mistake but it's here because of me and it's my problem. Anyway if you are not familiar Confluence is a popular Wiki created by Atlassian. The problem is that software is too complicated and you pretty much have to be a Confluence programmer to understand and maintain it. Now when I purchased this product I also purchased support to get around the complexity but I was in for an eye opening experience. Confluence support is farce, they have spent more time creating a list of things that they will not help you with then the help they provide. This is where Kenyon from Digicert comes in. After spending a week with Confluence trying to get the specifics to do something as simple as renew my SSL certificate I was nowhere. They flat out sent me an email which said I have to hire a Confluence programmer to assist any further. Well after calming down I called Digicert for help and Kenyon answered, he was the opposite of Confluence support in that he genuinely wanted to help me. Now if anybody could have told me what I needed was out of scope it could have been Kenyon but unlike Confluence the creator of the product , Kenyon said let's get it done and walked me through the process in less than 20 minutes. Something I couldn't get the people I pay for support to do in over a week of pleading and begging. Kenyon you are the man and I am so happy you understand customer service and you must enjoy your job because it shows. Well done and never change!!