Sectigo SSL Certificate Reviews

Every year when its time to renew my SSL cert with Sectigo, my heart will sink because the same thing happens every year. The validation process is always painful, repetitive and seems to never make much progress. This year was even worse than previous years. i could do the validation with the technical contact but this year, Sectigo dropped the technical contact and required a generic email to do the Domain Control Validation. Then to do the DCV, Sectigo used to call my number listed in the website (which should be proof of my existence) but now they call NYP's main line depending on the main line to route the call to me. Then Sectigo had a strange requirement to further verify me by sending an email to one of my colleagues who they claimed was the authority for the domain (my colleague did not even know why he was made the authority for the domain). When that form was incorrectly filled by my colleague, Sectigo stopped the entire validation process even though i clarified over email. They needed the Microsoft Word form to be filled up correctly.