SecureTrust SSL Certificate Reviews

I really wanted to like Trustwave: they're independent, and don't have the sleazy high-pressure sales of some other CAs. But their EV ordering process and customer service are just unacceptable. I immediately sent in the vetting paperwork. 7 days later, they had a minor problem confirming my address, which I corrected; 6 days after that, another problem, which I corrected. Another 8 days after that, my cert was "pending issuance:" "it requires two people authorized to issue to be here at the same time, and unfortunately due to scheduling problems they've not been available." Another 8 days after that, it still had not been issued. After another 3 days, they announced a promotion. In order to use it, they said I'd need to send in a new form, and they'd send a message to the person handling my request - implying that he would send me one to fill out. I heard nothing, and after another 8 days, followed up. Their reply: "There is no update unless there is something outside of this thread number. The last communication we sent you stated you would have to submit a new CRF. Please tell us if you have done that." I cancelled the order, and they tried to refuse giving a refund.