GeoTrust SSL Certificate Reviews

While their customer service has always been abysmal, until recent changes to the checks I've rarely had to contact them. Now we waste hours on every order as they either have no procedure or change it at will. They often lose the email (don't ask me how), and calls to them are met with a desk staffed by people with little knowledge and even less inclination to help. Worst of all however is that they seem to change their requirements every week, with documents and contacts sufficient last week considered unacceptable this week. Recent reasons for refusal having included the addition of a full stop at the end of a customers company name and Geotrusts inability to verify phone numbers by using the BT online phone directory (it was clearly listed as I pointed out to the supervisor I escalated to.) I'm now changing our provider as it's simply not worth the small profit on SSL's if we have to spend hours dealing with this organisation.