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GeoTrust SSL Certificate Reviews

GeoTrust is a large certificate authority, owned by Symantec, that sells SSL certificate products. GeoTrust was established in 2001 (sold to VeriSign in 2006), and is headquartered in Mountain View, California, USA.

The GeoTrust SSL certificate reviews listed below will help you determine whether GeoTrust is a good company to buy SSL certificates from. The reviews have been verified to be from real GeoTrust customers.

If you want to compare GeoTrust SSL certificates with certificates from other SSL providers, use our SSL Wizard. If you have ever purchased or received a certificate from GeoTrust, please post a GeoTrust SSL review to let others know what to expect.

3.65 (130 Total Reviews)

GeoTrust SSL Certificates

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Prashanth Aditya Susarla

Prashanth Aditya Susarla

Issued a buggy certificate that cost a bomb, and won't reissue/refund
April 22, 2014 Permalink
Overall Rating:
Product: RapidSSL Wildcard
Website: http://www.payumoney.com
Organization: IBIBO Web Pvt. Ltd.

In the generated CSR we used to get the certificate issued, we clearly mentioned the company name "IBIBO Web Pvt. Ltd.". However, the issued certificate missed the company name field. This caused the certificate and HTTPS to break on multiple browsers. We requested RapidSSL for a reissue when this bug came to light. We waited 3 weeks and there was no response. Then we raised a formal refund request through their web-based US technical support email form. It's been more than 48 business hours since we raised that request, and we haven't heard back despite their 48 business hour SLA. This is completely unprofessional behaviour on part of RapidSSL. Why have they charged us money for a buggy product and non-existent service?

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