Thawte SSL Certificate Reviews

As of the time of this review, we are almost 7 weeks in trying to get an EV certificate from Thawte. We still have not received it because we are still waiting for them to complete the validation process. Timeline: November 24: Order placed November 30: No communication from Thawte. Contacted support via chat to see if there was anything we could do to facilitate the order. Was told no. December 5: Still no response from Thawte, emailed Thawte support to get update. December 6: Thawte emailed to advise they needed us to fill out some paperwork in order to validate me as being a legitimate employee that can order certificates. December 8: Submitted completed paperwork to Thawte requesting it be expedited due to delays. December 13: Thawte finally emails to tell me the paperwork has been submitted to the appropriate team for processing. December 19: After no response, I emailed Thawte again asking for an update. December 21: A coworker contacted Thawte by phone to escalate the order. Was told they would engage for completion of processing the next day. Thawte suggested to coworker as a means of being able to move forward with our project we could opt to buy an SSL123 certificate and use that until the EV could be completed. I recommended against that, stating that purchasing another certificate because of their terrible service was not acceptable. December 22: No response from Thawte processing team. Department whose project needs to move forward decides to purchase SSL123 certificate. December 26: Thawte finally emails back to say that the paperwork is not appropriate for the type of certificate we are ordering (even though they provided said paperwork) and provided me new paperwork. December 28: I emailed asking a question about some specific organization related information that we need to fill out. December 29: Thawte emailed to respond back to my question. We submitted the completed paperwork. January 4: Thawte indicates they need to complete a call to verify my employment. No problem, I provided contact information for our HR department. No call received by end of work day, I emailed them to advise I would be out of office on the 5th. January 5th: They email to advise they would schedule the call for January 8th. It is now January 10th and we have received no call. I am at my wits end trying to get this completed. By far and beyond this is the absolute worst service I have ever had to deal with. I can't even even put into words the sheer amount of anger and frustration there is dealing with this horrible service. I have three times recommended cancelling the order completely and doing business elsewhere, however the powers that be suggest we see it through to completion because of the efforts thus far. If you need SSL certificates, I highly recommend you look elsewhere and avoid Thawte.