Sectigo SSL Certificate Reviews

Poor response to support. So slow I ended up canning them completely and going somewhere else.

I ordered this from Hostgator, and my site was down for 11 days.. (and it's still down right now).. They keep saying 4 to 8 hours.. and then, every night.. the site is still down. I would NOT waste your time with Hostgator or Comodo because they are not on the same page.

The ordering process is relatively straight-forward. The ordering website was probably developed pre 2000 though, the fonts are very small and you're never quite sure where you are in the process. They do issue a blank certificate quite quickly but this is a blank certificate with none of the data from your certificate signing request (e.g. company name, location e.t.c). If you want the certificate you actually ordered, Comodo will make you jump through some completely random validation procedures which are utterly baffling and will suck up your whole week. Apparently they cannot just call you using the number on your businesses website, but must validate this phone number against two online directories (neither of which I had used before or even heard of) I was told after 3 days that I should have ordered their "Comodo SSL" product rather than "Comodo Instant SSL" because of something to do with DCV. Their support staff did not tell me the meaning of DCV. After being a customer of Comodo for 5 years now, I had assumed issuing a new certificate for the exact same website would be a very simple affair. Sadly not. It seems Comodo need some lessons on customer retention. Their prices are quite reasonable (especially compared to Symantec/Verisign or whoever they are now) and I would say their response rate is also reasonable. My advice when dealing with this company would be to contact them before ordering to clarify the validation process for the product that you need. I would recommend NOT to order online with this company because of the problems I have experienced.

Needed a code certificate in a hurry, got it within an hour from helpful phone people. They sounded like in India but there was no circular logic - they got it done. Problem was errors in the code installation but they gave us a workaround after a couple of calls - which they answered right away. Installation of these things is rarely without hitches, so its what happens after and Comodo passed the test.

This company's communication is incredibly bad. If they reply, expect attitude, sarcasm and explanation marks. Their 'callback' system is completely moronic and follows a criteria which bears no resemblance to security in the modern world. They will ask you to register company details on random websites which is all for 'validation'....please avoid.

It is Great

I have used Comodo several times now, and their support has always been good. Installation used to be a bit tricky (IIS), but their help files are much better now.

Thanks for existing!

Why does it take more than 3 days to send an email asking for a D&B number. They are probably wondering why I went elsewhere. Their support are obvious non english speakers when their eventual response says 'we have to stick on to the EV procedures' (instead of adhere). We all desire you to 'stick on' the EV processes but it would be really good if you could make note of a problem less than 3 days. My cert was already expired! Thank you Comodo. I will never recommend you again.

We ordered our certificate almost two months ago and only just received it. Comodo was completely uncommunicative with us and totally unresponsive. After verifying our contact info and identities endlessly, they would not contact us, and only under threat of cancellation did we finally receive our certification. We waited TWO MONTHS, and that's just bad business. I would not recommend their services.