Thawte SSL Certificate Reviews

Terrible customer service/support. No proactive thinking. Terrible followup. WHOIS privacy settings on so Thawte doesn't send confirmation email They also don't send email advising of the issue. Just leave as pending until the customer contacts them. Avoid at all costs!

All I wanted to do was renew our Wildcard SSL Certificate. Just renew it. It's now week two. Yes WEEK TWO, not day two. I was told I had to have an enterprise account, so I said OK. This took a day to sort out. A DAY! Then I was told I needed to make a false purchase of 30 "Credits" worth of SSL Wildcard credits? I have no idea why. This was to authorise me as an enterprise customer. Then I needed to use theses credits to "buy" the certificate. We wanted one to cover three servers. Yes they charge by the server, even though it's a wildcard SSL certificate. £2,700 later. I couldn't do it, as their web interface says I have to purchase licensing for a minimum of five servers. So I email them back and a they say do it for five and they will make the adjustments. This took about a week to get through. In the mean time they have no UK bank account so we had to pay in dollars. We don't have a company credit card so we had to send someone to the bank in person to make the transfer. All this has taken 10 emails and 12 days. We still have no certificate, and they have our money. The enterprise account page says that processing takes 2 days or less. It has been four since I was even able to make the order on their page. Also they couldn't give us an invoice with the actual order number on it, so I don't know if that's gonna bounce back from our Finance department.

I buy this Thawte SSL from domain.com. Price is cheap USD$50 for 2 yrs. However, the sales is doing on domain.com. After buy it, it redirect to Thawte web page, the process is somehow difficult. And Thawte won't provide enough instruction. I was trapped on incorrect intramediate cert. It spend me 2 hr to solve it. I have to google around to find solution...

Our Thawte certificate is causing us to fail a necessary compliance scan so we will need to remove it and purchase from another vendor. Although our cert is SHA1 it chains back to an MD5 root which causes the failure. Thawte support is extremely frustrating and unresponsive and I have had a case open for 10 days with no resolve. I will never purchase another cert from Thawte. I won't purchase from Verisign either since they own Thawte.

Unless this certificate is offered by the host and you pay only after it is installed, you can go for it. Else, never buy this certificate.

Painful is the only word to describe my 10 years of having to buy certs from Thawte. - Slow and unhelpful support. - a confusing website which hides information, and frequently simply wouldn't work. for example: the old reseller site had drop down selectors for month and year, you'd have to use to see your certs. The year rolled over and you couldn't select the current year until about april-march, when they got around to fixing it. We continued to use them because there were all these promises of how the new reseller site would be so much better. It wasn't. It was the same thing tidied up a bit with many of the things we relied on removed. It was almost like they didn't want to do business with us and just wished we'd go away. So we did. - continues to spam marketing emails to me althou I have unsubscribed and personally written to my "account manager" several times asking to be removed from lists.

Thawte is the worst i have ever seen. Their service is next to none and their site is so bad i won't even start on it. Customer service i think is the biggest issue. They say they have 24 hours support but its not there. usually it takes days to get support and its slow and difficult to actually get anything done. They change things and don't inform people and their payment methods leaves a lot to be desired. Thawte really needs to pick up their act. They won't survive on being the biggest if they keep this up. Just look at all the reviews on the net if you google Thawte. Overhaul and redo everything from the bottom up and get some customer service and MAYBE it will work. I'm moving all my certs off Thawte...

6 days to get an IIS SLL which should take 10 mins. No response to queries for days, nobody online for support chat, no contact form Thawte after you submit a query on the site... We will certainly look at moving our business to Comodo.

Support tries to rush you through the process without providing much guidance. I am currently on hold with Thawte support and have lots of time to write this review. I have been placed on hold 3 times already and the call is over 32 minutes already. All I am trying to do is move the certificate from one domain to another.This task must be way over the support persons head, because now I have been disconnected.

Thawte is a well know Certificate Authority, and their certs are very good. We support a large number of embedded devices, and they all seem to work. That said..... Their support is near unusable. They dont publish phone numbers for support in the US (that I can find), and I cant dial internationally from where I am at. Replies to emails are sometimes days in the coming. Communication is OK as to where the certificate is in the process, but it is very difficult to get a hold of someone when there are questions. I waited in a chat queue for almost an hour, and then gave up. I have had luck with them in the past, but now.......